Privacy policy

Smooth Effects Chilliwack

Effective Date: January 1st, 2026

Smooth Effects Chilliwack (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection Act (British Columbia) and other applicable Canadian privacy laws.

1. What Personal Information We Collect

We may collect personal information necessary to provide medical aesthetic services, including but not limited to:

  • Full name, date of birth, and contact information (email, phone number, address)
  • Medical history, health information, and treatment details
  • Consent forms and consultation records
  • Payment and billing information
  • Appointment history
  • Website usage information (IP address, browser type, cookies)

We only collect information that is reasonably necessary for providing safe, effective, and personalized services.

2. How We Use Your Information

Your personal information may be used to:

  • Provide and manage medical aesthetic treatments
  • Conduct consultations and maintain accurate medical records
  • Schedule appointments and send reminders
  • Process payments and issue receipts
  • Communicate with you regarding services, updates, or promotions (with consent)
  • Comply with legal, regulatory, and professional obligations
  • Improve our services and website functionality

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions. Withdrawal of consent may affect our ability to provide services.

4. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information only when necessary, including:

  • To healthcare professionals involved in your care
  • To service providers who assist with billing, scheduling, IT, or record storage
  • When required by law, court order, or regulatory authority
  • In the event of a business transfer, merger, or sale (with appropriate safeguards)

All third parties are required to maintain confidentiality and comply with applicable privacy laws.

5. Safeguarding Your Information

We take reasonable physical, administrative, and technical measures to protect your personal information, including:

  • Secure electronic record systems
  • Password-protected databases
  • Restricted access to sensitive information
  • Secure storage and disposal of records

Despite these measures, no method of transmission or storage is 100% secure.

6. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or professional regulations. When no longer required, information is securely destroyed or anonymized.

7. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if information is inaccurate or incomplete

Requests must be made in writing, and we may require identity verification before fulfilling them.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies, though some features may not function properly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Smooth Effects Chilliwack
Chilliwack, British Columbia

If your concerns are not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.